If a return is necessary, we apologize for your inconvenience. Please contact our Customer Service Department via email: Customer Service or by phone: 800-784-6868 within 30 days of the invoice date for return authorization and instructions. This will allow us to quickly respond with any necessary adjustment or exchange. NO RETURN WILL BE PROCESSED WITHOUT PRIOR AUTHORIZATION. We will correct any errors on our part at no charge. The customer will be financially responsible for any error due to improperly supplied measurements or incorrect ordering information. Under these circumstances, the customer is also responsible for outgoing and return shipping charges on goods returned or exchanged. Custom-made items including paraments and banners, altered garments, those garments with certain added options, cut fabrics and trims may not be canceled, exchanged or returned for credit. All returned metalware items will be credited less a 25% restocking fee and shipping. Items purchased as clearance may be returned and exchanged for something of equal or greater value only - no refund.
Items will be shipped as quickly as possible. Please be aware we make most items at the time the order is placed. Non-standard (altered) items require extra time. We realize that church committees often wish to review fabric samples before making a decision. If any item is needed for a special occasion, we will make every effort to meet a specified date, however, a rush charge may apply. Orders will ship ground delivery unless otherwise specified – depending on location, delivery within the United States can take up to five business days. International may take longer. If expedited delivery is requested please make a note in the comment area at the time of checkout. A Gaspard Customer Service Specialist will contact you regarding additional charges for expedited shipping. Taking seasonal demands into consideration, typical shipping dates are:
- 1 Week For Cincture Ropes, Hosts, Incense, Fabrics, Trims, Hangers & Clergy Shirts ·
- 2 Weeks For Mass Linens, Cincture Bands and Garment Protectors; ·
- 3 Weeks For Albs, Cassocks and Surplices ·
- 4 - 6 Weeks For Chasubles, Dalmatics, Copes, Mitre, Stoles, Burses, Veils and Funeral Palls With Braid or Trim ( Please allow 6 - 8 weeks for Items With Embroidery) ·
- 4 Weeks For Altar Cloths and Urn Palls ·
- 5 Weeks For Pulpit Robes and Choir Robes ·
- 8 Weeks For Paraments and Banners ·
- 12 Weeks For Hand Painted Banners ·
- 4 - 8 Weeks For Metalware and Custom Artwork
Upon completing your order on Gaspardinc.com you will received a general order confirmation outlining everything you have ordered. Within 24 business hours you will receive a Production Order Acknowledgement email with your estimated ship date. We encourage you to review these order acknowledgements and if there should be a discrepancy or you would like to make a change you will need to contact us immediately. If this should happen please contact us at Customer Service 24/7 or by phone at 800-784-6868 Monday - Friday 8 AM - 5 PM CST.
Payment is due at time of checkout. If wanting to place the order using your church account please contact us at Customer Service 24/7 or by phone at 800-784-6868 Monday - Friday 8 AM - 5 PM CST. (however, certain online-only discounts may not apply).
For viewing orders and updating account information you will receive an email order confirmation "Welcome to Gaspard, Inc." upon completing your purchase. To log in when visiting our site just click Login or My Account at the top of every page, and then enter your e-mail address and password.
Use the following values when prompted to log in:
E-mail : email address used when placing your order
When you log in to your account, you will be able to do the following:
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to multiple family members and friends!)
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter you're: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
· To personalize your experience
(your information helps us to better respond to your individual needs)
· To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
· To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
· To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
· To administer a contest, promotion, survey or other site feature
· To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
Gaspard does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy was last modified on 01/01/2014
200 N. Janacek Rd.
Brookfield, Wisconsin 53045
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